Online Purchases Return & Exchange Policy

You can receive refund around 14 days after you apply return. After 30 days, we will no longer accept returns.


Returning Multiple Items From Single Order

If you’re returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). The Return Label used must match the order for the items you’re returning.


Return & Exchange Conditions
For all returns or exchanges:

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • If you checked out while signed into your Pineapple Gems Us account, no postage fee will be deducted when your order is over $100, or a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund. To start a return, you can contact us at we’ll send you a return shipping label, as well as instructions on how and where to send your package. You can always contact us for any return question at
  • Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.